Yes, absolutely. At Jacarti, we use only natural polki diamonds in all our jewellery. Polki diamonds are uncut diamonds, and among the various quality grades available, the finest are known as Syndicate Polki. We exclusively work with Syndicate Polki across all our creations, ensuring exceptional brilliance, purity, and authenticity. In addition, all gemstones used in Jacarti jewellery are 100% natural and genuine, carefully selected for their beauty and quality. Every piece reflects our commitment to authenticity, craftsmanship, and timeless luxury.

Every Jacarti creation is meticulously certified for the purity and quality of all materials used. The gold in our jewellery is officially hallmarked, while all Polki diamonds and gemstones are certified as natural and authentic. With every purchase, you will receive a verified Certificate of Authenticity, detailing the specifications of your piece and offering complete transparency about what you own. This commitment ensures confidence, clarity, and enduring value; hallmarks of the Jacarti promise.

All Jacarti jewellery is 100% manufactured in-house at our own facilities. Each creation is brought to life by master artisans from families with over ten generations of jewellery-making heritage, with whom we have long-standing partnerships. Every stage of production is meticulously handled in-house, allowing us to maintain uncompromising standards of craftsmanship, precision, and quality—ensuring that each Jacarti piece is truly exceptional.

Yes, we do offer customisation. As a design house, we understand that personal expression is an essential part of fine jewellery. While Jacarti presents thoughtfully curated collections, we are happy to discuss bespoke commissions and design refinements to better suit your preferences. Most of our existing designs can accommodate customisations such as gemstone or colour variations, subject to feasibility. We invite you to speak with our design stylist, who will guide you through the possibilities, timelines, and any design considerations specific to your request. While certain designs may have limitations, we will always make every effort to accommodate your vision with the care and craftsmanship Jacarti is known for.

Our commitment to quality extends to every stage of your Jacarti experience, including delivery. For both domestic and international shipments, we partner with trusted, industry-leading secure logistics providers who specialise in handling fine jewellery. Each piece is carefully packaged in a tamper-proof, high-security box and is fully insured throughout transit until it safely reaches your doorstep. This ensures your jewellery arrives in perfect condition, with complete peace of mind.

Yes, we do. At Jacarti, we stand firmly by the enduring value of our creations a confidence reinforced by our fully in-house manufacturing. We offer a clear and transparent buyback and exchange policy designed to provide long-term assurance to our clients. For all buybacks and exchanges, we calculate value based on the prevailing market rates of gold at the time of evaluation. For detailed terms, percentages, and conditions, we invite you to refer to our Exchange & Buyback Policy document.

Polki jewellery is a traditional art form, and like all fine jewellery, it should be stored with care and intention. We recommend storing each Jacarti piece individually in the fabric-lined boxes provided at the time of purchase, ensuring pieces are not kept together to prevent scratches or surface damage. Polki jewellery should always be kept away from moisture, perfumes, and chemicals, as prolonged exposure may cause certain components to tarnish over time. We strongly advise using only the Jacarti storage boxes, and avoiding velvet cases or other material pouches, which can trap moisture and gradually compromise the jewellery. When stored thoughtfully, Polki jewellery is a timeless art form one that can be cherished and passed down for generations.

At Jacarti, we stand by the quality and craftsmanship of every piece. If your jewellery ever requires repair or servicing, simply contact us. Our in-house master artisans, who originally created your piece, are best suited to carefully restore it to its original condition, ensuring it retains the integrity and beauty that define Jacarti jewellery.

Jacarti is proud to ship to over 120 countries worldwide. For international orders, a minimum order value of ₹2,00,000 applies; orders below this amount are subject to an additional ₹11,000 shipping charge. Please note that any import duties, taxes, or fees required by the destination country are the responsibility of the customer and are collected upon delivery. While Jacarti cannot cover these charges, our sales team is happy to provide an estimate of duties for major destinations to help you plan your purchase. Final customs charges are determined by local authorities at the time of delivery. For domestic shipments within India, there are no minimum order requirements, and all shipments are handled directly by Jacarti.

We offer a transparent buyback policy. However, international returns are subject to India’s import regulations for finished jewellery. For an exchange, buyback, or repair, the piece must be physically returned to India. This may be done either by bringing it back personally or arranging shipment to India in accordance with the required documentation. We recommend contacting our customer support team before initiating an international return. They will guide you through the process to ensure all formalities are handled correctly and discreetly, allowing for a smooth experience. The same procedure applies to repairs, which can only be undertaken once the piece is physically present in India.

Yes. Discretion and security are integral to how we operate. Our website is protected by advanced SSL protocols and bank-grade encryption, and we work exclusively with established global payment partners. Every transaction is handled with strict attention to privacy and data protection. The brand is built on a foundation of long-standing business legacies, and the values of integrity, governance, and excellence that underpin them are reflected across our systems and processes. From the first interaction to the final confirmation, transactions are designed to be seamless, secure, and considered.

For high value transactions, Indian regulatory guidelines require verification through a valid government issued identity document. This may include a PAN card, passport, or driving licence. This process safeguards the integrity of the transaction, ensures compliance with statutory requirements, and protects your ownership of the piece. It is a standard measure mandated by Indian authorities and is handled with the utmost confidentiality and discretion.

Integrity and transparency guide every creation. The structural framework of our jewellery is crafted entirely in gold. We do not use plating or substitute metals. Traditional wax-setting techniques are employed where required, particularly for uncut polki diamonds, as is customary in fine jewellery craftsmanship. In select designs—especially those involving substantial gemstones—high-tensile, non-precious metallic wires may be used for stringing. This is a considered choice made to ensure long-term strength and stability. While 22KT gold is prized for its purity and beauty, its natural softness makes it unsuitable for certain high-tension applications over time. All charges are calculated solely on the precious materials present in the piece, including gold, diamonds, and coloured gemstones. No additional weight or cost is applied for wax or stringing elements. For detailed clarity on any specific design, our styling team will be pleased to assist.

Each creation is brought to life through a balance of advanced engineering and meticulous handcrafting. We also work with natural materials, including polki diamonds and gemstones, whose inherent characteristics make every piece distinct. As a result, subtle variations in stone shape, colour, or texture may occur. These nuances are a natural expression of authenticity and craftsmanship, and no two pieces are ever identical. That said, every piece is finished to the same exacting standards and will reflect the beauty, proportion, and character of the design as presented.

Cancellation requests are considered on a case-by-case basis. For in-stock pieces, a cancellation may be accommodated, subject to a nominal restocking fee. We recommend speaking with our sales team for guidance specific to your order. Specially commissioned or customised pieces are created expressly for you. Once confirmed, these orders cannot be cancelled. We therefore encourage you to consult with our experts and styling team prior to placing your order, ensuring complete clarity and confidence before confirmation.